Please read our Policies carefully before booking classes. By booking a class, workshop, special event, or signing up for a membership, you are confirming that you have read the Policies and agree to be bound by them.

Disclaimer

Schedules, teachers and prices of classes, packages, memberships and/or products are subject to change without notice. Please always check our website for our most current offers.

Privacy Policy

We will not share or sell your information to anyone without your permission.

Payment Policy

Payment must be made upon booking. No students will be permitted to sign-up for a class, workshop, or event as unpaid unless it is a free or donation based class.

Refund / Return Policy

• All sales are final, non-refundable, and non-transferable.
• We do not accept product returns or refunds.

Refund and Cancellation Policy for Regular Scheduled Classes

Purchases for classes are final sale, non-refundable, and non-transferable. If you purchase and schedule a regular scheduled class and are unable to attend, you have up to 30 minutes before your scheduled class to cancel or reschedule. You can do so either in the Mindbody app, or send us a written notice to cityogaindy@gmail.com. We do not take cancellations over the phone or via voicemail. If you do not cancel at least 30 minutes prior to class, you will lose that class credit. Unlimited Memberships are exempt from this policy and can cancel anytime.

Refund and Cancellation Policy for Workshops and Special Events

All Workshops and Special Events facilitated by Cityoga are final sale, non-refundable, and non-transferable, no exceptions. You may not share or transfer Workshops or Special Events with other accounts. Please be sure that you can attend before registering for any workshops or events. Why no refunds?

Regular Class Waitlist Guidelines

• If a class is full at the time you register, you may join the waitlist if space is available (the waitlist holds up to 5 students). As spots open, students are added in the order they joined the waitlist. You will be notified via email. If there is no “Register” button visible, the waitlist has reached capacity.
• Arrive on Time: If you are not at the studio 15 minutes before class starts and the class is full, your spot may be given to a student waiting on standby.
• Standby Class Drop-Ins: Students who haven’t pre-registered are welcome to drop in and be on standby. Those on standby may be admitted 15 minutes before class if space is available. Please note: Drop-ins do not guarantee a spot. If all registered students arrive, there may be no space.

Workshop Waitlist Guidelines

• If a workshop is full, you may call the studio to be added to the waitlist. Payment is not required to join the waitlist. We accept up to 5 waitlisted participants per workshop.
• Being on the waitlist does not guarantee a spot in the workshop.
• If a space becomes available, waitlisted participants will be admitted in the order they joined the waitlist. You will be notified by email (please make sure we have a current email address on file). Once you are added to the class roster, payment is required within 24 hours to secure your spot.
• If payment is not received within 24 hours, the spot may be offered to the next person on the waitlist.

Late Arrival Policy

Please plan to arrive at least 10–15 minutes before you scheduled class or event to settle in and prepare your space. Late arrivals can be disruptive and compromise safety during warm-ups and transitions. We appreciate your understanding and cooperation in honoring the shared practice space.

• For regular classes, entry will not be permitted if you arrive more than 10 minutes after the class start time. This excludes Mysore classes.

• For workshops and special events, entry will not be permitted if you arrive more than 15 minutes after the start time. For certain events, such as sound baths or gong immersions, late entry may not be allowed once the event has begun, as it can be highly disruptive to participants.

Inclement Weather Policy

On some occasions, it becomes necessary to cancel class due to inclement weather. If a class or workshop is canceled due to inclement weather, any students that are registered will receive an email notifying them of the cancellation. We will also make an announcement on our Facebook and Instagram. For classes, we will issue any class passes back to your account for use in the future. For workshops or events, we will issue a credit refund for the amount paid for the workshop to your Cityoga Mindbody account. Any cancellations will be made at least 1 hour prior to class starts.

Class or Workshop Cancellation by Cityoga (Unforeseen or extraneous circumstances)

Although we try to avoid it, classes may need to be canceled by Cityoga due to unforeseen circumstances. If this happens, any students that are registered will receive an email notifying them of the cancellation. Credit refunds will be given to all students that had paid and registered for that class.

Drop-In Class Terms

• 30 day expiration from the date of purchase

1 Week Unlimited Terms

• Available for new and existing students.
• One time purchase.
• Expires 7 days from the date of your first visit

1 Month Unlimited New Student Trial Terms

• Available for new students only
• One time purchase
• Expires 1 month from the date of purchase

Class Package Terms

• All class packs activate on the date of client's first visit after purchase
• 5 class package has a 1 month expiration
• 15 class pack has a 3 month expiration
• Class passes are non-transferable and may not be shared between students

All Auto-Renewal Membership Policies and Perks

• All sales are final, non-refundable, and non-transferable, no exceptions
• All memberships activate on the date of purchase
• Classes may only be taken by a person purchasing a contract and may not be shared with another family member
• Monthly memberships will auto-renew every month until canceled
• Memberships cannot be suspended or frozen. If you need to pause your membership for any reason, you must cancel your membership, and you will be subject to the 15 day cancellation window. Please follow the cancellation instructions below.
• A 15 days written notice via email is required to cancel membership. Send written notice to cityogaindy@gmail.com
  • We do not take cancellations in-person, over the phone, or via voicemail
• Seed Members
  • 4 classes auto-renew every 30 days
  • Use it or lose it, classes do not carry over into the next month
  • $20 Add-On Classes
• Root Members
  • Unlimited access to in-person regular scheduled classes
• Grow Members
  • Unlimited access to in-person regular scheduled classes
  • 20% of retail and workshops unless indicated otherwise
  • 2 free buddy passes/month

Annual Membership Policies and Perks

• All sales are final, non-refundable, and non-transferable, no exceptions
• Membership activates on the date of purchase, expires after 365 days
• Classes may only be taken by a person purchasing a contract and may not be shared with another family member
• Perennial Members Benefits & Perks
  • Unlimited access to in-person and virtual yoga classes
  • 30% off retail and workshops unless indicated otherwise
  • Unlimited free buddy passes/month

Discounts

• Member discounts are available unless indicated otherwise
• Member discounts do not apply to teacher trainings or retreats

Minors

A parent/legal guardian must sign the waiver for anyone under 18 participating in a class, event, or activity. Minors must be at least 8 years of age to attend classes at Cityoga (with the exception of baby & me yoga). Minors must be at least 16 years of age to attend workshops or events at Cityoga that are 2 hours or longer. Minors under the age of 16 must be with their accompanying adult (aged 18 or older) at all times while inside the studio and not left unattended in the lobby during class.

Other Policies

• Please cancel if you are unable to attend a class or workshop to make your space available to others. For classes, cancel in the Mindbody app, or send cancellation email to cityogaindy@gmail.com. For special events, please email us at cityogaindy@gmail.com.
• Prices may increase from time to time to reflect increases in cost, inflation, and benefits.
• Policies and Fees are subject to change without prior notification.