For Regular Scheduled Classes
Purchases for classes are final sale, non-refundable, and non-transferable. If you purchase and schedule a regular scheduled class and are unable to attend, you have up to 30 minutes before your scheduled class to cancel or reschedule. You can do so online, in the Mindbody app, or send us an email to cityogaindy@gmail.com. We do not take cancellations over the phone or via voicemail. If you do not cancel at least 30 minutes prior to class, you will lose that class credit. Unlimited Trials and Memberships are exempt from this policy and can cancel anytime.
Full Class & Waitlist Guidelines
We love having a full studio! To help everyone have a great experience, here’s how our class registration works:
- Reserve Your Spot: Pre-register for class using the Mindbody App or the CITYOGA website. It’s your responsibility to register in advance and arrive on time to secure your spot.
- Waitlist: If a class is full, you will be added to the waitlist, which holds up to 5 extra spots. When a spot opens, the next person on the waitlist will be admitted to class automatically.
- Arrive on Time: If you are not at the studio 15 minutes before class starts and the class is full, your spot may be given to a student waiting on standby.
- Standby Drop-Ins: Students who haven’t pre-registered are welcome to drop in and be on standby. Those on standby may be admitted 15 minutes before class if space is available. Please note: Drop-ins do not guarantee a spot—if all registered students arrive, there may be no space.
For Workshops & Special Events
All Workshops and Special Events facilitated by Cityoga are final sale, non-refundable, and non-transferable, no exceptions. You may not share or transfer Workshops or Special Events with other accounts. Please be sure that you can attend before registering for any workshops or events. Why no refunds?